Refund and Returns Policy

Each product sold by Catwalk Fiber Arts is a unique piece. We hope you are truly happy with your purchase. But if not, we will refund the purchase price if we are notified within 30 days. If 30 days have passed since your purchase, please contact us to discuss a resolution.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we will need your order number and address.

Once your return is received we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on product condition.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

To return your product, you should mail your product to the address on the receipt enclosed with the item. Please let us know if this is not available by using the Contact Us page and we will provide you with the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us for questions related to refunds and returns. Please include a phone number so we can reach you directly and let us know whether you prefer a call or a text.